Software Updates. Expectations: systemically developed narrow-scope instruments for solving specific tasks within the bounds of the main functionality; polished main functionality; increased customisability and automatisation for advanced users; bug fixes and performance improvements. Reality: objectively inferior narrow-scope features that sound good in ads but overload the system and won't be used by the overwhelming majority; fundamentally different functionality that should exist as separate applications; full UI redesign that breaks conventional workflow and removes functionality.